Upgraded call history in Teams Calls app

Teams Calls app call history is upgraded to consolidate missed calls and voicemails into single entries and expand history from 100 to 3,000 records or 6 months. Rollout occurs worldwide in November 2026. No admin action is needed; users should be informed.

[What and Why:]

Call history in the Teams Calls app is being upgraded to make it easier to find and act on past call activity. Missed calls and associated voicemails will be consolidated into a single call history entry, reducing clutter and simplifying follow-up.

Call history will also expand from 100 records to up to 3,000 records or 6 months of history, whichever limit is reached first, giving users more context when they need it.

This message is associated with Microsoft 365 Roadmap ID 570843.

[Rollout Schedule:]

Targeted Release (Worldwide): We will begin rolling out in mid-November 2026 and expect to complete by mid-November 2026.

General Availability (Worldwide): We will begin rolling out in early November 2026 and expect to complete by late November 2026.

[Impact on Your Organization:]

Who is affected:

• Users of the Microsoft Teams Calls app.

Platforms/Services:

• Microsoft Teams
• Teams Calls app

What will happen:

• Missed calls and associated voicemails will be consolidated into a single call history entry.
• Call history will expand from 100 records to up to 3,000 records or 6 months of history, whichever limit is reached first.
• Users will have a more complete and easier-to-navigate call history experience.

[Action Required/Recommendations:]

No admin action is required before rollout.

You may want to inform users about the upcoming changes and update internal support guidance as appropriate.

[Compliance considerations:]

No compliance considerations identified. Review as appropriate for your organization.