How does this affect me?
Users will be able to connect an approved Azure custom neural voice to Dynamics 365 Contact Center and use it for self-service voice channels. Connected custom voices can be selected in the same way as other available voice options.
What action do I need to take?
To use this feature, users will need to:
- Obtain explicit consent from the voice talent.
- Follow the instructions in Recording voice samples for custom voice to prepare data.
- Receive Microsoft Responsible AI Limited Access approval for Custom Neural Voice.
- Create and deploy a custom voice model in Azure AI Speech.
- Configure a connection between Dynamics 365 Contact Center and Azure in the Copilot Service admin center by navigating to Channels > Custom AI Voices > Connect custom voice and selecting the appropriate Speech resource and custom voice model.
If you would like more information on this feature, please visit Equip voice agents with custom voice.