(Updated) Surveys agent retirement and transition to Copilot in Microsoft Forms

Message ID

MC1421920

Services

Microsoft FormsMicrosoft Copilot (Microsoft 365)

Summary

Microsoft is retiring the Surveys agent by August 31, 2026, transitioning users to a unified Copilot-powered experience within Microsoft Forms. Existing surveys and conversation history remain accessible, with no licensing changes or admin actions required. Users should be informed and documentation updated accordingly.

Details

Updated July 20, 2026: We have updated the content. Thank you for your patience.

[What and Why:]

Microsoft is retiring the Surveys agent and transitioning customers to a unified, Copilot-powered experience within Microsoft Forms. This change streamlines form creation, data collection, and analysis into a single, integrated experience—improving productivity and providing more advanced AI-driven capabilities without requiring additional licensing. Users can continue their workflows seamlessly while benefiting from enhanced Copilot features built directly into Forms.

[Rollout Schedule:]

Retirement completion: August 31, 2026 (removal from Agent Store)

[Impact on Your Organization:]

Who is affected: All users who currently use the Surveys agent in Microsoft 365 Copilot

Platforms/Services:

Microsoft 365 Copilot
Microsoft Forms (Web)

What will happen:

The Surveys agent will be retired and removed from the Agent Store.
Users will be redirected to Microsoft Forms when accessing Surveys agent.

Screenshot - Survey Agent home screen for existing users

Copilot capabilities for surveys will continue within Microsoft Forms via the dynamic action button.
Existing forms created through Surveys agent will remain accessible in Microsoft Forms.
Users will retain access to their past Surveys agent conversation history in Microsoft 365 Copilot.

Screenshot - Survey Agent chat screen for existing users

No changes to licensing or permissions are required.
The new experience is enabled by default; no admin configuration is needed.

[Action Required/Recommendations:]

No action is required.
Inform users about the transition to avoid confusion when redirects occur.
Update internal documentation referencing the Surveys agent.
Prepare helpdesk teams for potential user questions during the transition period.

Learn more:

Evolving the Copilot experience in Microsoft Forms
Message Center post MC1229954

[Compliance considerations:]

No compliance considerations identified, review as appropriate for your organization.

Change History

Show

Published: July 9, 2026

Last Updated: July 20, 2026

July 21, 2026 at 2:31 AM Updated

Title

Surveys agent retirement and transition to Copilot in Microsoft Forms

New

(Updated) Surveys agent retirement and transition to Copilot in Microsoft Forms

Summary

Microsoft is retiring the Surveys agent by August 31, 2026, transitioning users to a unified Copilot-powered experience in Microsoft Forms. Existing forms and conversation history remain accessible, with no licensing changes or required actions. Users will be redirected seamlessly, and the new experience is enabled by default.

New

Last Updated Date

2026-07-09T21:37:41.517Z

New

2026-07-20T22:58:41.673Z

Tags

User impact,Admin impact,Retirement

New

Updated message,User impact,Admin impact,Retirement

Body Content

[What and Why:] Microsoft is retiring the Surveys agent and transitioning customers to a unified, Copilot-powered experience within Microsoft Forms. This change streamlines form creation, data collection, and analysis into a single, integrated experience—improving productivity and providing more advanced AI-driven capabilities without requiring additional licensing. Users can continue their workflows seamlessly while benefiting from enhanced Copilot features built directly into Forms. [Rollout Schedule:]<ul> <li>Retirement completion: August 31, 2026 (removal from Agent Store)</li> </ul> [Impact on Your Organization:] Who is affected: All users who currently use the Surveys agent in Microsoft 365 Copilot Platforms/Services:<ul><li> Microsoft 365 Copilot</li><li> Microsoft Forms (Web)</li></ul> What will happen: <ul> <li>The Surveys agent will be retired and removed from the Agent Store.</li> <li>Users will be redirected to Microsoft Forms when accessing Surveys agent.</li> <li>Copilot capabilities for surveys will continue within Microsoft Forms via the dynamic action button.</li> <li>Existing forms created through Surveys agent will remain accessible in Microsoft Forms.</li> <li>Users will retain access to their past Surveys agent conversation history in Microsoft 365 Copilot.</li> <li>No changes to licensing or permissions are required.</li> <li>The new experience is enabled by default; no admin configuration is needed.</li> </ul> [Action Required/Recommendations:] <ul> <li>No action is required.</li> <li>Inform users about the transition to avoid confusion when redirects occur.</li> <li>Update internal documentation referencing the Surveys agent.</li> <li>Prepare helpdesk teams for potential user questions during the transition period.</li></ul>Learn more:<ul><li><a href="https://techcommunity.microsoft.com/blog/microsoftformsblog/evolving-the-copilot-experience-in-microsoft-forms/4534667" target="_blank">Evolving the Copilot experience in Microsoft Forms</a></li><li>Message Center post MC1229954</li> </ul> [Compliance considerations:] No compliance considerations identified, review as appropriate for your organization.

New

Updated July 20, 2026: We have updated the content. Thank you for your patience.[What and Why:]Microsoft is retiring the Surveys agent and transitioning customers to a unified, Copilot-powered experience within Microsoft Forms. This change streamlines form creation, data collection, and analysis into a single, integrated experience—improving productivity and providing more advanced AI-driven capabilities without requiring additional licensing. Users can continue their workflows seamlessly while benefiting from enhanced Copilot features built directly into Forms.[Rollout Schedule:]<ol><li data-list="bullet">Retirement completion: August 31, 2026 (removal from Agent Store)</li></ol>[Impact on Your Organization:]Who is affected: All users who currently use the Surveys agent in Microsoft 365 CopilotPlatforms/Services:<ol><li data-list="bullet">Microsoft 365 Copilot</li><li data-list="bullet">Microsoft Forms (Web)</li></ol>What will happen:<ol><li data-list="bullet">The Surveys agent will be retired and removed from the Agent Store.</li><li data-list="bullet">Users will be redirected to Microsoft Forms when accessing Surveys agent.</li></ol>Screenshot - Survey Agent home screen for existing users<img src="https://support.microsoft.com/en-us/customercomms/media/messagecenter/2026/07/21275-2-home-page-existed-survey-agent-users-phase-5.png"><ol><li data-list="bullet">Copilot capabilities for surveys will continue within Microsoft Forms via the dynamic action button.</li><li data-list="bullet">Existing forms created through Surveys agent will remain accessible in Microsoft Forms.</li><li data-list="bullet">Users will retain access to their past Surveys agent conversation history in Microsoft 365 Copilot.</li></ol>Screenshot - Survey Agent chat screen for existing users<img src="https://support.microsoft.com/en-us/customercomms/media/messagecenter/2026/07/21275-1-chat-existed-users-phase4.png"><ol><li data-list="bullet">No changes to licensing or permissions are required.</li><li data-list="bullet">The new experience is enabled by default; no admin configuration is needed.</li></ol>[Action Required/Recommendations:]<ol><li data-list="bullet">No action is required.</li><li data-list="bullet">Inform users about the transition to avoid confusion when redirects occur.</li><li data-list="bullet">Update internal documentation referencing the Surveys agent.</li><li data-list="bullet">Prepare helpdesk teams for potential user questions during the transition period.</li></ol>Learn more:<ol><li data-list="bullet"><a href="https://techcommunity.microsoft.com/blog/microsoftformsblog/evolving-the-copilot-experience-in-microsoft-forms/4534667" rel="noopener noreferrer" target="_blank">Evolving the Copilot experience in Microsoft Forms</a></li><li data-list="bullet">Message Center post MC1229954</li></ol>[Compliance considerations:]No compliance considerations identified, review as appropriate for your organization.

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