Dynamics 365 Contact Center - Manage users through Microsoft Entra security groups

We are announcing the ability to manage users through Microsoft Entra security groups in Dynamics 365 Contact Center. This feature will reach general availability on July 24, 2026.

How does this affect me?
Users will be able to manage access by linking Microsoft Entra security groups to Microsoft Entra ID Security Group teams in Dataverse and assigning security roles at the team level. Users added to or removed from the linked security groups will automatically gain or lose the assigned roles, including access to queue participation, presence, and conversation handling. Users who belong to multiple teams will receive the combined permissions from those teams.

Please note that existing persona-based role assignments will continue to work without changes.

What action do I need to take?
This message is for awareness, and no action is required.