(Updated) Microsoft Teams: Experience improvements to Voice apps configuration wizard in Teams admin center

(Updated) Microsoft Teams: Experience improvements to Voice apps configuration wizard in Teams admin center

Microsoft is updating the Auto Attendant and Call Queue configuration wizard in the Teams admin center to streamline setup, improve navigation, and enhance performance. Rollout began June 2026 globally, with GCC High and DoD starting late July. No action is required; existing settings remain unchanged.

2026-07-29T16:40:01.977Z

Updated message,User impact,Admin impact

<p>Updated July 29, 2026: We have updated the timeline. Thank you for your patience.&nbsp;</p><p><b>[What and Why]</b>.</p><p>Microsoft is <b>updating the configuration experience</b> for <b>Auto Attendant</b> and <b>Call Queue</b> in the <i>Teams admin center</i>. These improvements streamline key setup steps, improve clarity, and enhance performance to reduce setup time and increase administrator efficiency when managing Voice apps.</p><p><b>[Rollout Schedule]</b></p><p><b>General Availability</b></p><ul><li><b>Worldwide: </b>Rollout began in <b>early June 2026</b> and is expected to complete by <b>mid-June 2026</b>.</li><li><b>GCC High and DoD: </b>Rollout is expected to begin end of July 2026.</li></ul><p><b>[Impact on Your Organization]</b></p><p><i>Who is affected</i></p><ul><li>&nbsp;Admins who configure Auto Attendant and Call Queue in the <i>Teams admin center</i></li></ul><p><i>Platforms/Services</i></p><ul><li>Teams admin center (web)</li></ul><p><i>What will happen</i></p><ul><li>The Voice apps configuration wizard experience in the <i>Teams admin center </i>will be updated.</li><li>Admins will see a revised and streamlined configuration flow with fewer steps, improved navigation, and updated configuration experiences.</li><li>Key experience improvements include.<ul><li>New quick and advanced setup entry points from the list view to reduce clicks and improve discoverability of setup options.</li><li>A new Call handling hours step that consolidates time zone, business hours, and after-hours configuration into a single experience.</li><li>Renamed and clearer configuration steps for example Call flow is now<b> </b>Business hours call flow.</li><li>Simplified resource account configuration now included within General info, removing a separate step.</li><li>Improved defaults such as standard business hours and clearer configuration controls.</li><li>Updated UI elements including inline messaging, improved tables, and more consistent visual design.</li><li>Faster and more responsive performance with reduced page reloads and fewer interruptions during navigation.</li></ul></li></ul><p></p><p><i>Screenshot 1 - Quick and advanced setup entry points:</i></p><p>&nbsp;<img src="https://cxcs.microsoft.net/static/public/messagecenter/neutral/879b8c4d-f482-4ecd-a88d-ebb7de6ec460/f11c65a93ab23be0a6ead87e157f8e0a9697f9a3.png" style="width: 400px;"></p><p><i>Screenshot 2 - Call handling hours and navigation flow:</i></p><p><i>&nbsp;</i><img src="https://cxcs.microsoft.net/static/public/messagecenter/neutral/725bf2f7-38a0-45b2-94d1-bc967efefa6a/d56f39fe97f0ffd9f857fe43631c518a8d45435a.png" style="width: 400px;"></p><p><i>Screenshot 3 - Resource account configuration in General info:&nbsp;</i></p><p><img src="https://cxcs.microsoft.net/static/public/messagecenter/neutral/f5979ea1-9b7f-414c-8027-0bc7cc9eaaba/8426180cfd28084cb03ffb205817032a04db4b27.png" style="width: 400px;"></p><p><i>Screenshot 4 - Business hours configuration experience:</i></p><p><i>&nbsp;</i><img src="https://cxcs.microsoft.net/static/public/messagecenter/neutral/a10f6129-c8aa-4209-887f-66e8b223788c/eedc29327386dd4a2024ba5586747dc71109c7b7.png" style="width: 400px;"></p><ul><li>The previous configuration wizard experience will be replaced.</li><li>There is no option to revert to the previous experience. Rollback, if required, is service controlled.</li><li>The updated experience will be enabled by default.</li><li>Existing configurations, call flows, and policies will not be changed.</li><li>There is no impact to Voice apps behavior or user experience.</li></ul><p><b>[Action Required/Recommendations]</b></p><ul><li><b>No action is required.</b></li><li>Inform your Teams administrators about the updated configuration experience.</li><li>Review Microsoft Teams admin center documentation for Voice apps configuration.</li><li>Update any internal documentation or training materials that reference the previous wizard steps.</li><li>If you provide internal support for Voice apps, ensure helpdesk staff are aware of the updated configuration flow.</li></ul><p><b>[Compliance considerations]</b></p><p>No compliance considerations identified, review as appropriate for your organization.</p>