Dynamics 365 Customer Service- Auto regenerate evaluation summary based on final outcomes

We are announcing the ability to auto regenerate evaluation summaries based on final outcomes in Dynamics 365 Customer Service. This feature will reach general availability on July 3, 2026.

How does this affect me?
This feature ensures that evaluation summaries and recommended actions always reflect the final, validated evaluation outcomes. When a reviewer or supervisor updates evaluation answers, whether to correct AI misinterpretations or refine manual assessments, the system automatically generates the evaluation summary again upon submission, ensuring that insights remain consistent with the finalized evaluation.

What action do I need to take?
This message is for awareness, and no action is required.