How does this affect me?
This feature enhancement extends the standard credit management framework to all Commerce orders across channels, ensuring the consistent application of credit policies between Commerce and Supply Chain Management. During order fulfillment, Commerce channels including call center and POS adhere to defined credit management blocking rules to determine whether an order should be placed on credit hold for review. For order capture scenarios, POS and Commerce e-commerce continue to rely on the existing Check credit limit on sales order configuration in credit and collections parameters to evaluate whether a credit limit check should be performed at order placement.
To use these capabilities, store administrators must enable a new Enable credit management for Commerce orders feature flag in the Commerce headquarters Feature management workspace.
Two exceptions to standard credit limit validation remain in place:
- Cash-and-carry transactions paid on credit continue to be blocked when the customer’s available credit is insufficient, ensuring that on account purchases can't bypass credit policies.
- Customer orders using a carry-out mode of delivery continue to be marked as Exclude from credit management, because these orders are partially invoiced immediately when the customer pays for items they carry out at the point of sale.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Enable credit management support for Commerce orders.