Dynamics 365 Commerce - Enable contextual switching with external apps in POS

We are announcing the ability to enable contextual switching with external apps in Point of Sale (POS) in Dynamics 365 Commerce. This feature will reach general availability on June 30, 2026.

How does this affect me?
By enabling external applications to pass context directly into POS, businesses can drastically reduce integration time and cost.

How it works:

1. POS to external application: A sales associate is working in POS and needs to use an external system (for example, a specialized parts-search tool). They trigger the Open URL POS operation, which opens the external application.
2. External application back to POS: After the associate completes their task in the external system (for example, selects a part), the external application calls POS back with the relevant context—for example, a product ID and quantity. POS receives this context and navigates to the correct screen with the information loaded.
3. Custom context handling: Businesses can add custom logic to POS to determine how incoming context from their external application is interpreted and handled.

To use this feature, the business's IT team must:

• Customize the external application to call POS with the appropriate context parameters.
• Optionally, add custom logic within POS to interpret and act on the context passed by the external application.

This is a developer-level customization, not an admin or store manager task.

What action do I need to take?
This message is for awareness, and no action is required.

If you would like more information on this feature, please visit Enable contextual switching with external apps in POS.