(Updated) Microsoft Teams: Let customers book appointments directly from your website using the Customer Connect widget

(Updated) Microsoft Teams: Let customers book appointments directly from your website using the Customer Connect widget

Microsoft Teams Customer Connect will add appointment booking from websites, rolling out May to July 2026. Customers can schedule meetings via the widget, with appointments syncing to staff Outlook calendars and Teams channels. Admins must enable and configure settings; up to 25 support agents can be assigned per tenant.

2026-06-15T17:27:52.907Z

Updated message,New feature,User impact,Admin impact

<p>Updated June 15, 2026: We have updated the timeline. Thank you for your patience.&nbsp;</p><p><b>[Introduction]</b></p> <p>We’re enhancing <b>Customer Connect in Microsoft Teams</b> by adding <b>appointment booking</b>, enabling customers to book follow-up meetings directly from your business website. This helps small businesses turn website conversations into scheduled consultations and ensures appointments are automatically managed in Teams and staff calendars.</p><p>This message is associated with Microsoft 365 Roadmap ID <a href="https://www.microsoft.com/microsoft-365/roadmap?filters=&amp;searchterms=557172" target="_blank">557172</a>.</p><p><b>[When this will happen:]</b></p> <ul> <li>General Availability (Worldwide): We will begin rolling out in <b>early May 2026</b> and expect to complete by <b>mid-July 2026</b> (previously&nbsp;early May)</li> <li>General Availability (GCC): We will begin rolling out in <b>early May 2026</b> and expect to complete by <b>mid-July 2026</b> (previously&nbsp;late May)</li> </ul> <p><b>[How this affects your organization:]</b></p> <p><b>Who is affected:</b></p> <ul> <li>Microsoft 365 tenants using <b>Customer Connect in Microsoft Teams</b></li> <li>Customers licensed for<b> Microsoft 365 Business Basic, Business Standard, or Business Premium</b></li><li>Teams administrators who manage Customer Connect settings</li></ul><p><b>What will happen:</b></p> <ul> <li>Website visitors can schedule appointments directly through the embedded Customer Connect widget.</li><li>Scheduled appointments are automatically:<ul><li>Added to the assigned staff member’s Outlook calendar</li><li>Posted to the <b>Customer Connect requests</b> channel with appointment details</li></ul></li><li>No changes occur to the existing Customer Connect experience until an admin enables and configures appointment scheduling.</li><li>Each tenant can assign <b>up to 25 users</b> as Customer Connect support agents.</li><li><b>Note</b>: <b>Customer Connect</b> was previously released under the name <b>Live Chat</b> in Teams. Documentation may refer to both names while the naming transition is in progress. Refer to MC1287369 for more information.</li></ul> <p><b>[What you can do to prepare:]</b></p> <ul> <li>Set up <b>Customer Connect</b> in Microsoft Teams if not already configured. Learn more: <a href="https://aka.ms/CustomerConnectSetup" target="_blank">Set up and manage live chat | Microsoft Learn</a>.</li><li><b>Enable appointment scheduling </b>from the <a href="https://aka.ms/AdminAppInTeams" target="_blank">Teams Admin app</a>.</li><p>Screenshot:&nbsp; <i>Admin enables <b>Customer Connect</b> appointment scheduling and assigns staff availability:</i></p><p><img src="https://cxcs.microsoft.net/file/ccp/en-us/21ef8b0e-29eb-4c66-8e50-ddda4040f88d" style="width: 400px;" alt="user settings"></p><li><b>Configure appointment settings</b>, including:<ul><li>Adding or removing staff eligible for appointments</li><li>Defining staff availability hours</li><li>Creating, editing, or removing appointment types offered to customers</li></ul></li><li>Review internal support processes and update documentation or helpdesk guidance as needed.</li></ul> <p><b>[Compliance considerations:]</b></p> No compliance considerations identified, review as appropriate for your organization. <p></p>