Dynamics 365 Customer Service - Protect sensitive information in emails with data sensitivity labels

We are announcing the ability to protect sensitive information in emails with data sensitivity labels in Dynamics 365 Customer Service. This feature will reach general availability on May 1, 2026.

How does this affect me?
This feature enables you to add data sensitivity labels to emails to help classify and protect sensitive information.

Data sensitivity labels provide the following benefits:

• Easy classification and protection of sensitive information.
• Compliance with regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
• Improved user awareness about sensitive information.
• Streamlined data management through centralized label creation and application.
• Integration with other Microsoft services for consistent data protection across apps.

To make data sensitivity labels available in email, admins must add and publish the labels. To add and publish the labels, admins need the required roles and privileges in Microsoft Purview and Dynamics 365 Customer Service.

What action do I need to take?
This message is for awareness, and no action is required.