How does this affect me?
This feature enables you to leverage Copilot Studio agents to deliver personalized SMS conversations with your customers.
Key functionality of this feature includes:
- Seamless integration with Dynamics 365 Contact Center proactive engagement.
- Use the existing capabilities of consent, audience configurations, and quiet times.
- Design your journey to include conversational text messages and react to message outcomes.
- View detailed engagement metrics, such as the number of attempts, outcomes, and specific results for each conversation interaction in the out-of-the-box journey reporting.
- Access all text conversations and engagement interaction data in storage and build custom reports using Microsoft Fabric integration.
This message is for awareness, and no action is required.