Dynamics 365 Customer Service- Generate AI-driven dynamic forecasts with intelligent method selection

We are announcing the ability to generate AI-driven dynamic forecasts with intelligent method selection in Dynamics 365 Customer Service. This feature will reach public preview on March 20, 2026.

How does this affect me?
This feature uses large language models to analyze historical and contextual data, automatically selecting the most accurate forecasting method. By analyzing historical and contextual data, the system enhances forecast accuracy, helping businesses optimize staffing, reduce costs, and maintain consistent service levels in dynamic environments.

What action do I need to take?
This message is for awareness, and no action is required.

If you would like more information on this feature, please visit Generate AI-driven dynamic forecasts with intelligent method selection.