Updates to Copilot Assisted Hours and Word, Excel, Powerpoint Copilot actions metrics in Viva Insights Advanced Analytic

Viva Insights Advanced Analysis will update Copilot usage metrics to include Copilot Chat actions and Intelligent Recap usage, increasing values retroactively. Changes affect only Advanced Analysis queries starting late February 2026, with no impact on Copilot Dashboard or Power BI reports. No action required.

[Introduction]

To ensure parity across all Copilot reporting surfaces in Viva Insights, we’re updating several metrics in Viva Insights Advanced Analysis. These updates provide a more complete view of licensed Copilot usage by incorporating Copilot Chat (Work) and (Web) actions across Word, Excel, PowerPoint, Outlook, and Teams, as well as including Intelligent Recap usage in Copilot Assisted Hours. These updates replace prior calculations and help leaders to better capture a full view of usage across their organization, while ensuring parity across all Copilot Analytics reporting surfaces in Viva Insights.

[When this will happen:]

General Availability (Worldwide): Rollout begins late February 2026 and completes late February 2026.

[How this affects your organization:]

Who is affected:

Organizations with users who have access to Viva Insights Advanced Analysis and who include Copilot usage metrics in their queries.

What will happen:

Users enabled to access Advanced Analysis will be able to leverage updated metric values. Note that the amount of the metric changes for Copilot actions taken in Word, Excel, and PowerPoint will vary depending on your organization’s enablement of Copilot Chat capabilities in each of these apps.

The following metric changes will appear when included in Advanced Analysis queries:

• Copilot actions taken in Word: Values may increase for months dating back to July 1, 2025, with the inclusion of Copilot Chat (Work) and (Web) usage.
• Copilot actions taken in Excel: Values may increase for months dating back to July 1, 2025, with the inclusion of Copilot Chat (Work) and (Web) usage.
• Copilot actions taken in PowerPoint: Values may increase for months dating back to July 1, 2025, with the inclusion of Copilot Chat (Work) and (Web) usage.
• Copilot actions taken in Outlook: Values will increase for months dating back to January 1, 2025, with the inclusion of Copilot Chat (Web) usage (Work usage was already included).
• Copilot actions taken in Teams: Values will increase for months dating back to January 1, 2025, with the inclusion of Copilot Chat (Web) usage (Work usage was already included).
• Copilot Assisted Hours: Values will increase for months dating back to April 1, 2024, with the inclusion of meetings where users accessed Intelligent Recap.

The metric updates will not impact the Copilot Adoption and Impact Power BI reports, nor will they impact any Copilot Dashboard metrics.

This update affects Advanced Analysis only and does not change metrics in the Copilot Dashboard or Copilot Power BI reports.

No settings, eligibility criteria, or admin controls are changing as part of this rollout.

[What you can do to prepare:]

No action is required.

• Run or refresh Advanced Analysis queries that use these metrics.
• Review internal dashboards or documentation if changes in historical values impact your reporting.

Learn more:

• How to access Advanced Analysis: Introduction to advanced insights | Microsoft Learn
• How we define Copilot metrics: Advanced analysis metric descriptions | Microsoft Learn
• How we calculate Copilot Assisted Hours: Connect to the Microsoft Copilot Dashboard for Microsoft 365 customers | Microsoft Learn

[Compliance considerations:]

No compliance considerations identified; review as appropriate for your organization.