Teams Displays – Immediate action required to restore functionality after withdrawn app version

A withdrawn Teams app version for Teams Displays caused issues; affected devices must be factory reset and updated to version 1449/1.0.95.2024062804 to restore functionality. This does not impact Teams Rooms, Phones, or Panels. Administrators should monitor devices in Teams Admin Center.

Introduction

We recently identified issues in a Teams application version that was briefly released for Teams Displays. To maintain service quality and device reliability, this app version has been withdrawn and is no longer available for download.

How will this affect your organization:

Devices that installed the withdrawn Teams application version may experience unexpected behavior or degraded functionality. To ensure continued reliability and support, affected devices must be restored to a supported release.

The latest validated Teams application version for Teams Displays is: 1449/1.0.95.2024062804

What you need to do to prepare:

Action is required if your organization has devices that updated when the withdrawn version was available:

1. Reset each impacted Teams Display device (factory reset).
2. Re update the device to the latest Teams application version:1449/1.0.95.2024062804
3. Verify that the device signs in and completes the application update flow successfully.
4. Update internal documentation and notify your support teams as needed.

Additional information:

• This update does not affect Teams Rooms, Teams Phones, or Teams Panels.
• Administrators should continue to monitor device status in Teams Admin Center and ensure all certified devices remain on supported app versions.