We are announcing the ability to have a journey wait for a customer to become a member of a segment before continuing in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on December 19, 2025.
How does this affect me?
With this capability, you can personalize each customer's experience by choosing the correct path and actions relevant to individual customers based on whether they're in a segment. This capability adds to existing if/then capabilities that let you wait for a customer to open an email, click a link, or wait for another trigger to be activated before moving on to the next step in the journey.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Wait on segment membership to trigger next step in a journey.
Dynamics 365 Apps
Stay Informed
New feature
December 2025
Details
Change History
December 10, 2025 at 8:30 PM
Updated
Last Updated Date
Previous
2025-12-09T16:08:48.610Z
New
2025-12-10T16:08:09.587Z
Body Content
Previous
We are announcing the ability to have a journey wait for a customer to become a member of a segment before continuing in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on December 12, 2025.
How does this affect me?
With this capability, you can personalize each customer's experience by choosing the correct path and actions relevant to individual customers based on whether they're in a segment. This capability adds to existing if/then capabilities that let you wait for a customer to open an email, click a link, or wait for another trigger to be activated before moving on to the next step in the journey.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Wait on segment membership to trigger next step in a journey.
How does this affect me?
With this capability, you can personalize each customer's experience by choosing the correct path and actions relevant to individual customers based on whether they're in a segment. This capability adds to existing if/then capabilities that let you wait for a customer to open an email, click a link, or wait for another trigger to be activated before moving on to the next step in the journey.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Wait on segment membership to trigger next step in a journey.
New
We are announcing the ability to have a journey wait for a customer to become a member of a segment before continuing in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on December 19, 2025.
How does this affect me?
With this capability, you can personalize each customer's experience by choosing the correct path and actions relevant to individual customers based on whether they're in a segment. This capability adds to existing if/then capabilities that let you wait for a customer to open an email, click a link, or wait for another trigger to be activated before moving on to the next step in the journey.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Wait on segment membership to trigger next step in a journey.
How does this affect me?
With this capability, you can personalize each customer's experience by choosing the correct path and actions relevant to individual customers based on whether they're in a segment. This capability adds to existing if/then capabilities that let you wait for a customer to open an email, click a link, or wait for another trigger to be activated before moving on to the next step in the journey.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Wait on segment membership to trigger next step in a journey.
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