How does this affect me?
This feature enables you to proactively engage with your customers with automated, personalized voice conversations. You can create outbound workstreams and use configurations that help you define how you engage with customers. Key functionality of this feature includes:
- Choose between three dial modes: copilot dialing, preview dialing, and progressive dialing.
- Define throttling and pacing rules.
- Identify which agent to use or define skills and queues to use when a customer service representative is required.
This message is for awareness, and no action is required.