Dynamics 365 Customer Insights – Journeys – Host large-scale online events with Teams Town Hall

We are announcing the ability to integrate Microsoft Teams Town Hall into Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on November 30, 2025.

How does this affect me?
When enabled, you may now create and manage Microsoft Teams Town Hall events directly from Dynamics 365 Customer Insights – Journeys. With this feature you can:

• Schedule and configure online events for up to 10,000 attendees.
• Automatically send personalized invitations based on customer data and behavioral triggers.
• Track attendance and engagement within Customer Insights for post-event follow-up and segmentation.
• Reduce tool switching with a centralized, integrated campaign-to-event workflow.
• Publish video-on-demand after the event to engage attendees who missed the event.

What action do I need to take?
This message is for awareness, and no action is required.

To access this feature, admins must first connect your Microsoft Teams environment in the Event Management settings of Customer Insights – Journeys.

For more information about this feature, please visit the Host large-scale online events with Teams Town Hall article.