Update: Release of this feature has been postponed; we will announce a new date in the future.
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center.
How does this affect me?
This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.
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Change History
October 13, 2025 at 2:30 PM
Updated
Last Updated Date
Previous
2025-10-09T20:31:26.423Z
New
2025-10-13T13:45:35.513Z
Body Content
Previous
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will reach general availability on November 10, 2025.
How does this affect me?
This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.
How does this affect me?
This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.
New
Update: Release of this feature has been postponed; we will announce a new date in the future.
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center.
How does this affect me?
This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center.
How does this affect me?
This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.
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