Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh

We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.

How does this affect me?
With this feature update, sessions and tabs will reappear when a customer service representative refreshes their browser window(s) while in the Customer Service workspace.

In the new experience, the browser automatically restores the following items when it refreshes:

• Entities, such as cases and accounts, and their application tabs.
• Focus to the last session or app tab that users viewed.
• After the user's presence reloads, the browser restores conversations such as calls and chats.

What action do I need to take?
This message is for awareness, and no action is required.

If you would like more information on this feature, please visit the Automatically restore sessions after a browser refresh learn article.