Dynamics 365 Contact Center – Promote intents for self-service in semi- or fully automated manner

We are announcing the ability to enable auto-promotion of intents at the line of business or intent group level by selecting semi-autonomous or fully autonomous promotion mode in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.

How does this affect me?
When enabled, the following key features are available:

• Increase automation: Reduce the need for human intervention in intent promotion.
• Improve accuracy and trust: Make sure that only high-confidence, low-risk intents are promoted automatically by using robust validation mechanisms to prevent erroneous promotions.
• Enhance administrator control and flexibility: Allow administrators to configure self-promotion settings at various levels and provide override mechanisms.

What action do I need to take?
This message is for awareness, and no action is required.

If you would like more information on this feature, please visit Promote intents for self-service in semi- or fully automated manner.