Dynamics 365 Contact Center - Application lifecycle management for Visual customization of OOB reports

We are announcing the release of Application Lifecycle Management for Visual customization of OOB reports in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.

How does this affect me?
This release introduces a comprehensive Application Lifecycle Management (ALM) solution for managing visual customizations in embedded Power BI reports.

Key capabilities:

• End-to-End Lifecycle Management: Move visual customizations from development to production without manual rework.
• User-Friendly Interface: A built-in UX allows report authors to easily download, promote, and manage report versions.
• Offline Versioning: Download and store report versions for audit, rollback, and historical tracking.
• Governance & Control: Role-based access ensures only authorized users can manage visual updates.

What action do I need to take?
This message is for awareness, and no action is required.