Accept Apple’s new terms and conditions to ensure Intune can communicate with Apple as expected

By September 22, 2025, IT admins must accept Apple's new terms for Apple Business Manager, School Manager, Volume Purchasing, or Automated Device Enrollment to avoid Intune communication errors and ensure uninterrupted device management.

On September 22, 2025, Apple will release new Terms and Conditions for Apple Business Manager. An IT admin will need to accept these terms when using Apple School Manager, Apple Business Manager, Apple Volume Purchasing Program, or Automated Device Enrollment to ensure that the managed devices can continue communicating with Microsoft Intune. 

[How this will affect your organization:]

This will only affect you if you use Apple Automated Device Enrollment, Apple School Manager, Apple Business Manager, or Apple Volume Purchase Program. You will need to accept the new terms and conditions to ensure your Intune service is not interrupted. If you do not accept the new terms and conditions the Intune service will receive the error – “T_C_NOT_Signed” from Apple.

[What you need to do to prepare:]

Simply login to the appropriate URL listed in the support article from Apple here: https://support.apple.com/102069. Once you have logged in and accepted the new terms and conditions, managed Apple devices will once again be able to communicate with Apple’s device management servers.