Dynamics 365 Contact Center – Mask sensitive data and prevent unauthorized access

We are announcing the ability to mask sensitive data and prevent unauthorized access in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2025.

How does this affect me?
Leveraging the sensitive data redaction capabilities from Microsoft Copilot Studio, AI agent makers can now define specific variables as sensitive. This ensures that information assigned to these variables is protected throughout end-user interaction with an agent.

What action do I need to take?
This message is for awareness, and no action is required.

If you would like more information on this feature, please visit the Mask sensitive data and prevent unauthorized access learn article.