Dynamics 365 Customer Insights - Journeys - Respect quiet times, engage based on location and time zones

We are announcing the ability to ensure compliance with geographical regulations and elevate customer satisfaction by customizing quiet time rules per region in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on July 1, 2025. How does this affect me? With the enhanced quiet time options, you can: Ensure adherence to various regulations by establishing quiet time rules for different regions or based on your business operation. Set the times, days, and dat...

We are announcing the ability to ensure compliance with geographical regulations and elevate customer satisfaction by customizing quiet time rules per region in Dynamics 365 Customer Insights - Journeys. This feature will reach general availability on July 1, 2025.

How does this affect me?
With the enhanced quiet time options, you can:

• Ensure adherence to various regulations by establishing quiet time rules for different regions or based on your business operation.
• Set the times, days, and dates when customers shouldn't be contacted.
• Customize quiet time settings for a particular journey. Upon activation of the journey, interactions are either initiated or queued in accordance with the preset rules and the identified customer's time zone or location.

These options ensure that you can stay compliant with local and regional regulations regarding customer privacy.

What action do I need to take?
This message is for awareness and no action is required.

If you would like more information about this feature, please visit Set quiet times to prevent messages from sending during unwanted hours.