Description
The updated Service application brings Dynamics 365 Customer Service context, actions, and guided workflows into Code. Customer service teams can work with service information and take supported actions in the flow of work, reducing the need to switch to Dynamics 365. First-party tools delivered through the Service package on Dynamics 365 MCP respect Dynamics 365 business logic and the user's existing permissions on each call. The package provides a governed foundation for the supported tools and skills in Code.
Change History
No change history available
Never Miss a Microsoft 365 Update
Join thousands of IT professionals who rely on DeltaPulse for real-time Microsoft 365 change intelligence, automated notifications, and community insights.