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Dynamics 365 Contact Center: Out of the box real time translation on digital channels

Roadmap ID
573245
View in M365 Roadmap
Product
Dynamics 365 Contact Center
Published
September 30, 2026
Status
In development
Cloud Instance
Worldwide (Standard Multi-Tenant)
Release Phase
General AvailabilityPreview
Expected Release
January 2027

Description

With this feature, users get an out-of-the-box solution for translation services, so they don't need to bring their own web resources. Service representatives get updated feature usage with more configurations. They can tailor their conversations more accurately based on their existing skills and preferences. The feature is transparent yet modernized with new settings, making conversations easier to consume in a language of the representative's choice. [Internal Note - ADO: https://dev.azure.com/dynamicscrm/OneCRM/_workitems/edit/6709713]

Change History

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No change history available

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