Description
Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.
Change History
September 2, 2026 at 12:00 AM
Updated
Status
Previous
In development
New
Rolling out
Modified Date
Previous
2026-08-10T22:43:02.000Z
New
2026-09-01T23:00:02.000Z
August 11, 2026 at 12:00 AM
Updated
Cloud Instances
Previous
Worldwide (Standard Multi-Tenant)
New
Worldwide (Standard Multi-Tenant), GCC, GCC High
Release Phase
Previous
General Availability
New
General Availability, Targeted Release
Modified Date
Previous
2026-08-07T21:45:15.000Z
New
2026-08-10T22:43:02.000Z
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