Description
Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.
Change History
July 1, 2026 at 12:00 AM
Updated
Release Date
Previous
July CY2026
New
August CY2026
Modified Date
Previous
2026-06-15T23:00:45.000Z
New
2026-06-30T22:57:58.000Z
June 16, 2026 at 12:00 AM
Updated
Cloud Instances
Previous
Worldwide (Standard Multi-Tenant)
New
Worldwide (Standard Multi-Tenant), GCC
Modified Date
Previous
2026-06-10T23:00:02.000Z
New
2026-06-15T23:00:45.000Z
June 11, 2026 at 12:00 AM
Updated
Release Phase
Previous
General Availability
New
General Availability, Targeted Release
Modified Date
Previous
2026-06-09T20:46:16.000Z
New
2026-06-10T23:00:02.000Z
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