Microsoft Teams: Attendant Agent

Add conversational intelligence to your phone communications to ensure every customer gets served no matter what time of day - even after hours and holidays. Microsoft Teams Phone Attendant Agent greets callers, answers common questions, schedules appointments, and routes calls to the right person or department with context. Through seamless integration with Microsoft Copilot Studio, businesses can embed custom voice agents into Attendant Agent to handle specialized workflows like billing, order status, or inventory checks.