Description
Queues app now supports shared history for all missed, incoming, and outgoing calls in a queue. This new feature provides greater visibility and collaboration by allowing users to view a complete call history across the team. Shared history can be enabled by your Teams admin, who can choose to grant access to either: All members of the queue, or Only authorized users
Change History
February 18, 2026 at 2:00 AM
Updated
Status
Previous
Rolling out
New
Launched
Modified Date
Previous
2026-01-09T00:00:20.000Z
New
2026-02-18T00:00:38.000Z
January 9, 2026 at 2:00 AM
Updated
Status
Previous
In development
New
Rolling out
Modified Date
Previous
2025-11-20T00:00:17.000Z
New
2026-01-09T00:00:20.000Z
November 20, 2025 at 2:01 AM
Updated
Release Phase
Previous
General Availability
New
General Availability, Targeted Release
Modified Date
Previous
2025-11-18T17:15:10.000Z
New
2025-11-20T00:00:17.000Z
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