Microsoft Copilot (Microsoft 365): Ticket Status updates more frequently in ServiceNow Tickets Copilot Connector

Microsoft 365 Roadmap ID: 505437
In development
Microsoft Copilot (Microsoft 365)
Worldwide (Standard Multi-Tenant)
General Availability Preview
Web
January 2026

Description

ServiceNow Tickets Copilot connector did not use to correctly update the ticket status because of not ingesting inactive tickets. But now, the connector updates the change in ticket status more frequently. Additionally, users can now edit the data query filter to include inactive tickets even for existing connections. By default, copilot connectors now ingest both active & inactive tickets to ensure better quality responses in Copilot connectors.

Change History

No change history available

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