In development
Microsoft Copilot (Microsoft 365)
Worldwide (Standard Multi-Tenant)
General Availability
Preview
Web
December 2025
Description
Earlier ServiceNow Knowledge connector did not support ingestion of content for articles created using templates in ServiceNow. But now ServiceNow Knowledge connector supports ingestion of knowledge articles based on out-of-the-box templates like FAQ, How to, What is, etc. & even custom templates used by the customers in their organization.
Change History
No change history available
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