Microsoft Teams: Queues App to add Monitor Whisper Barge and Takeover

Microsoft 365 Roadmap ID: 473884
Launched
Microsoft Teams
Worldwide (Standard Multi-Tenant) GCC
General Availability Targeted Release
Desktop Mac
April 2025

Description

Authorized users will be able to enter into a monitoring session with selected agents for private coaching. They can listen to customer calls, whisper to the agents for private message, even barge into or takeover the call.

Change History

No change history available

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